Cancellations & Returns

To make any cancellation, refund or product return requests, contact us on our homepage or at [email protected]. Fees may be applied to cover any costs occurred, including, but not limited to: transaction, logistic and chargeback fees.

All product returns must be in original packaging with all components and deemed resalable. A 20% restocking fee may be applied.


Baux Industries may refuse any requests or claims when any of the above policies are not met.


GreenPlanet Wholesale will be fulfilling all shipment orders on our behalf.

Any questions or concerns with shipment, please contact them via:

Email – [email protected]

Toll Free: 1-866-913-4769



Products are warranted to the original purchaser to be free from defects in material and workmanship under normal use and regular service and maintenance for a period of (1) year from the date of original purchase receipt and will be replaced or repaired by Baüx Industries. Products repaired or replaced during the warranty period shall be covered by the foregoing warranty for the remainder of the original warranty period or ninety (90) days from the date of repair or shipment, whichever is longer. Baüx Industries has the right to refuse warranty claims if: no original purchase receipt provided, abuse or neglect to product(s) or alterations/modifications are made.

The maximum liability under this limited warranty shall not exceed the actual purchase price paid for the product. To the maximum extent permitted by law, Baüx Industries is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some countries, provinces, districts or states do not allow the exclusion or limitation or relief special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the about limitations or exclusions may not apply to you.

To initiate a claim, please contact Baüx Industries to be issued an RMA number.

Email – [email protected]